Service Terms

1) Filters must be in proper working order. Circulation of pool water must occur on a daily basis with the use of an energy controlled device. It is recommended that the body of the water is turn over once per day.

2) Customer agrees to have conditioner added when needed, to stabilize pool water to hold chemicals. The cost is not included in the regular monthly rate.

3) Access must be provided to the pool if the resident is not home. This includes clear and safe pathways to the pool area. Inaccessible locks and pool covers must be off on the day of service. Missed visits due to a lock out may not be able to be rescheduled and we do not deduct for this type of missed service. Serendipity Pools Technicians are instructed not to take covers off in case the cover accidentally rips. Only if an automatic or semi-automatic reel cover system is in place and properly working will Serendipity Pools take covers off.

4) Water level is the responsibility of the resident and not that of Serendipity Pools. The resident must agree to keep all working components of the filtration system and pool sweep in sound operating condition.

5) Chemical Service Customers must agree to have the filter cleaned, as often as it is required, due to the size and nature of the unit. No less than once per year.

6) Full-service customers will receive no less than 4 visits per month. Chemical only customers will receive no less than 2 visits per month.

7) Billing is sent the last week of every month for service for the following month. Payments are due at the time of billing prior to our service for that month.

8) If there is a leak in the pool due to cracks, underground leaks, etc....Serendipity Pools reserves the right to charge separately for all chemicals used.

Serendipity Pools is responsible for the completion of the services specified in this agreement. Omission of any of these particular services does not constitute a default by Serendipity Pools of this agreement. Serendipity Pools will make every attempt to complete these services in a professional manner. Serendipity Pools is not responsible for any preexisting conditions or damages to the pool structure or the operating equipment. When a defect, failure or improper installation by others is found on the pool system or related equipment Serendipity Pools will not be obligated to replace or repair. All repairs will be accepted or denied at the sole discretion of Serendipity Pools. Our policy is to educate the pool owner on the nature of the device and the repair necessary for correction with an estimate of the cost for additional work. The homeowner will then allow us to proceed with the repair based on a written or sometimes verbal only contract. Serendipity Pools shall not be held liable for damage caused by improper water levels in the pool. In the event Serendipity Pools shall employ an attorney or bring suit to enforce any terms of this agreement. Serendipity Pools shall be entitled to reasonable attorney's fees and expenses of litigation. All accounts are due and payable by the first week of the month of service. Delinquent accounts may be subject to a finance charge of 1.5% per month on the unpaid balance. Rates are subject to change.